Returns & Exchanges
We're sorry you didn't love it. Reach out to us at firstname.lastname@example.org and we can help you out.
You are covered by our 100 night return policy (US only). You can initiate a return for any reason within 100 days. Returns will be refunded to the original form of payment. Initiate a return by emailing us and when we receive your product(s), we will promptly issue a refund. Reach out at email@example.com for help.
Check our return policy page for full details.
We're so sorry that happened! Please email us at firstname.lastname@example.org or respond to your order notification email and we will get it sorted out for you.
All lightly used returns are donated, we never re-sell anything that has been opened.
We ship worldwide but only offer free shipping to US based customers.
Duties and taxes will be due upon arrival, we do not prepay them.
We generally ship orders out in one business day or less, but please allow up to two before reaching out.
You may only use one code at a time. For products on sale they may be excluded from discounts entirely.
Please reach out to hello@ lasuens.co and we can get it cancelled before it ships out.
Spot clean recommended. Dry clean if needed. Do not bleach. The best maintenance for this bamboo comforter is a little time outside and shaking out.
We recommend using a duvet cover. Not only will it extend the life of your comforter but you'll be able to keep it cleaner for so much longer. Full washing guide
Machine wash cool to warm. Tumble dry low. No need for fabric softener. Avoid washing with other rough fabrics.
When possible, use a mild detergent. You may occasionally wash with a diluted chlorine free bleach if you feel you'd like to get them 'extra' clean and fresh!
A lot of people assume only the shell is made of bamboo viscose but both the shell and filling are made of bamboo viscose.
We're adding long and short side tags to the comforter shortly to help with this!
No, none of our products contain polyester.